Returns and refunds

We want you to be happy with what you buy from us. This page explains your rights under the Australian Consumer Law and our own change-of-mind policy.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If a product you bought from us is faulty, not as described or does not do what it should, contact us at support@pozzani.com.au or on 03 9917 6838 with your order number and a description or photo of the problem. We will arrange a repair, replacement or refund as the law requires, and we will cover the reasonable cost of returning a faulty item.

Changed your mind?

You may return an unused product in its original, unopened packaging within [30] days of delivery for a refund of the product price. Change-of-mind returns are at your cost and are not available for filter cartridges whose seal has been broken, for hygiene reasons, or for products ordered specially for you. Delivery charges on the original order are not refunded for change-of-mind returns.

How to return something

1. Email support@pozzani.com.au with your order number and the reason for the return. We will reply with a returns reference and the address.

2. Pack the item securely with the returns reference inside.

3. Post it, or bring it to 145 Fitzgerald Road, Laverton North VIC 3026, Monday to Friday.

Refunds

Refunds go back to the card used to pay, normally within [5 to 10] business days of us receiving the item. We will email you when the refund has been made.

[Confirm the change-of-mind period and who pays return postage before publishing.]